When will tickets become available to purchase?
What if I have a special admission ticket or one purchased from Lawson Ticket?
Will I be able to change the time of my booking or cancel it?
Do I need to provide proof that I'm a student when buying a ticket?
Can I book a ticket over the phone?
What payment methods can I use to purchase a ticket?
How many tickets can I buy?
What is a record stone?
How can I take out a record stone on loan?
What are souvenirs?
Entering the museum
Can I leave and reenter the museum?
Can children of elementary school age or younger enter the museum alone?
Is there a limit on the number of people allowed inside?
Does it take long to get into the museum?
Can I go inside with a pram or carry bag?
Is there parking available?
Can I eat and drink in the museum?
Is there a break room/nursing room?
Can I take photos and videos inside the museum? Also, can I upload photos I've taken to social media?
At ZUKAN MUSEUM GINZA, we are currently taking the following measures to prevent the spread of COVID-19 to our visitors and staff.
- All staff have their temperature checked when arriving for work, and any staff members with a temperature above 37.5 degrees will be relieved of their duties.
- All staff wear masks when interacting with visitors.
- All staff are instructed to be thorough when washing their hands and disinfecting with alcohol.
- The use of hand dryers in the bathrooms at the museum has been suspended.
- Shared equipment and fixtures in the museum (touch panels, buttons, bathroom sinks, etc.) are disinfected every 2 hours.
- Personal devices used by individual visitors and shopping baskets are disinfected after each use.
- We closely monitor the status of the pandemic, and take thorough measures based on the current situation.
- We have established a limit on the number of visitors admitted to avoid crowding.
- We also ask visitors to take the following measures.
- Please cooperate with mask-wearing and coughing etiquette when visiting the museum. You will be denied admission if you are not wearing a mask.
- *Infants (less than 2 years) are exempt, recommended for small children
- We check the temperature of visitors at the entrance via thermography. Visitors with a temperature above 37.5 degrees will be denied admission. If you have already purchased tickets for admission, we can change the date or provide a refund if you contact us before your admission date.
- If you experience symptoms such as fever, cough, body aches, or loss of the sense of taste or smell, please refrain from coming to the museum, and consult a health care provider.
- Please also refrain from visiting the museum if you are in close contact with an individual who has tested positive for COVID-19, if a close associate or person cohabiting with you is suspected to be infected, if you have traveled to a country or territory in which infections are actively spreading in the past 2 weeks, or if you have been in close contact with a resident of such a country or territory.
- Alcohol, etc., for disinfecting is available at the museum. When you visit, please disinfect your hands.
- If you feel ill while you are at the museum, please notify a nearby staff member. If you notice another guest is experiencing ill health, please notify a nearby staff member.
- Please maintain the appropriate distance when enjoying your time at the museum.
- We will continue to monitor the situation closely and take necessary measures. However, there may be sudden closures due to an increase of COVID-19 cases. We will provide information about our operating status on our official events website and official social media accounts.
Points to note when visiting
- The museum takes no responsibility for any injuries, lost items, or other damages incurred while visiting.
- The gadgets used in museum experiences can be borrowed from the museum. Please return them when you leave.
- If you engage in dangerous behavior, such as throwing the gadgets, you may be asked to leave.
- Please arrive at the entrance at the entry time printed on your ticket, and join the queue to enter the museum.
- Please be aware that if the museum is busy, there may be a wait before you are allowed to enter.
- If you need to temporarily leave the queue for any reason, make sure at least one person from the group stays in the queue.
- In some cases, we may not be able to let you into the museum at the time shown on your ticket. Please make sure to leave a bit of extra time in your schedule.
- Reselling tickets is prohibited. You will not be able to enter the museum with a resold ticket, and if this happens, the museum will take no responsibility.
- You may be unable to experience some parts of the museum in case of crowding or maintenance.
- Please note that exhibition specifications are subject to change depending on the time of year.
- The museum may need to be closed temporarily in some circumstances.
- Tickets are nonrefundable, unless the museum needs to be closed on the day of your booking.
- If the museum is closed on the day of your booking, we will not provide compensation for travel costs or other expenses.
- You cannot leave and reenter the museum.
- The museum is open to visitors with infants, but strollers must be stored in the museum.
- The following items are prohibited inside the museum.
- Anything more than 50 cm long: Please use the coin lockers or baggage storage area
- Prams: Please use the baggage storage area
- Dangerous items, odorous items, flowers, etc.
- Drink containers without lids, other than plastic bottles or thermos flasks
- Any other items deemed dangerous by staff members
- The museum interior is dark, and there are a lot of steps and other areas where it's easy to lose your footing. Stay safe by being aware of your own actions, as well as those of your group and the people around you. Children in particular should always be watched by their guardians.
- Some exhibits feature flashing lights and loud sounds.
- No animals may be brought inside, except for service dogs.
- In order to protect the exhibits and keep visitors safe, touching the projectors, sensors, lights, or any other equipment is strictly prohibited.
- Smoking, eating (including candy or gum), and drinking in the exhibition spaces is prohibited. Visitors may have drinks only in the break room.
- You may visit the museum in a wheelchair, but for safety reasons, there are some areas you will not be able to access.
- Wheelchair users may need to wait for entrance, because there is a restriction on the maximum number of wheelchairs permitted inside.
- You may not enter the museum while sick or intoxicated.
- You may take photos/videos, but please be careful not to disturb other visitors.
- Monopods, tripods, selfie sticks, and other supporting accessories for cameras may not be used.
- Media organizations may be taking photos of the museum. If you do not consent to appearing in photos, please speak to a nearby staff member.
- Taking photos for commercial reasons is not allowed, unless prior approval has been granted.
- You may be asked to display ID when entering the museum.
- Valid ID: Something that displays your name/age, like a driver's license, health insurance card, student ID, passport, My Number card, etc.
- Please follow all staff requests. If you are unable to follow staff requests, you may be asked to leave.